Terms and Conditions

1 Legal Entity, Ownership & Acceptance of Terms

By registering for an account, accessing, browsing, or utilizing any services on this portal, you (“User”, “Retailer”, “Distributor”, or “Partner”) acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms and Conditions.

This agreement constitutes an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

• Proprietor / Legal Owner: Ruhul Amin Molla
• Trade / Platform Name: MR CSC Service
• Principal Operating Domain: https://bookmymindathome.com
• Registered State / Jurisdiction: West Bengal, India

2 User Eligibility, Retailer Registration & KYC

To register an account or utilize the commercial utilities provided on this platform:

• You must be an Indian citizen of at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872.
• You must provide accurate, current, and complete personal and business details (Full Legal Name, Valid Mobile Number, Email Address, Shop Name, and Address).
• You are strictly responsible for maintaining the confidentiality of your login credentials (password, OTPs, session tokens). Any transaction or request conducted through your account shall be deemed to have been authorized by you.
• We reserve the right to suspend or terminate accounts that provide fictitious details, engage in unauthorized multi-accounting, or violate compliance guidelines.

3 Nature & Scope of Digital Facilitation Services

MR CSC Service, managed by Ruhul Amin Molla, acts as an assisted technology and facilitation gateway for CSC center operators, cyber cafe entrepreneurs, and local digital kiosks. Services provided include:

• Demographic Assistance & Linkage: Assisted validation of PAN details, PAN-Aadhaar linking verification, bank account seeding status verification, and vehicle RC/DL record checks.
• Document Formatting & Card Printing Tools: Automated generation of PVC-ready print layouts, standard ID card cropping, voter slip layout generators, and document conversion utilities.
• Citizen Facilitation Desks: Assisted manual fulfillment desks for authorized citizen service requests where operators submit citizen-consented documentation for queue processing.

Important Legal Clarification: MR CSC Service is a privately operated technology and business facilitation platform. We are not directly affiliated with UIDAI, the Income Tax Department, the Election Commission of India, or any statutory government ministry. All official government certifications, registrations, and final documents remain subject to the validation and discretion of the respective statutory government authorities.

4 Payment Gateway Transactions, Pricing & Wallet Terms

All monetary transactions and wallet top-ups on our platform are governed by the following strict financial guidelines:

• Authorized Payment Aggregators: We accept online payments exclusively through RBI-authorized, PCI-DSS compliant Payment Gateways and Aggregators (including Razorpay, Cashfree, PayU, and NPCI UPI rails). Supported payment methods include UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, RuPay/Visa/MasterCard Debit & Credit Cards.
• Currency of Transaction: All transactions, fees, tariffs, and wallet balances are denominated and processed strictly in Indian Rupees (INR - ₹).
• Pricing Transparency: Each citizen service, API lookup, or document layout generation has its exact retail price or tariff clearly listed before the operator confirms the request. There are no hidden or undisclosed recurring surcharges.
• Pre-paid Wallet Float Model: Retailers and Distributors load funds into their secure prepaid portal wallet. When a service request is submitted, the corresponding fee is debited from the active wallet balance. If a service request cannot be fulfilled or is rejected by the processing desk, the debited fee is instantly credited back to the operator wallet balance.
• No Storage of Sensitive Cardholder Data: Our web servers do not collect, process, or store credit/debit card numbers, CVVs, card expiry dates, or banking PINs. All payment processing is conducted on the secure, encrypted checkout pages of the licensed payment gateway.

5 Security Architecture & Data Protection Compliance

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and India's Digital Personal Data Protection (DPDP) Act, 2023:

• 256-Bit SSL/TLS Encryption: All communications between your web browser and our servers are encrypted using high-grade Transport Layer Security (TLS 1.3 / SSL 256-bit) certificates to prevent interception, eavesdropping, or tampering.
• Strict Citizen Consent: Retailers must obtain physical or affirmative electronic consent from the respective citizen before submitting demographic details or documents for any lookup or print layout.
• No Unauthorized Harvesting: Uploading fraudulent credentials, scraping unauthorized databases, or distributing bulk harvested demographic records is strictly prohibited and constitutes grounds for immediate account termination and legal prosecution under the Indian Penal Code and IT Act.

6 Cancellation, Reversals & Refund Policy

We maintain an automated, zero-loss refund and reconciliation mechanism for all our registered business partners and retailers:

7 Prohibited Conduct & Account Suspension

Users of MR CSC Service agree not to:

• Attempt to bypass, alter, or tamper with security measures, CSRF protection, API endpoints, or database structures.
• Utilize bots, spiders, automated scrapers, or excessive concurrent request attacks on our infrastructure.
• Attempt fraudulent chargebacks after utilizing services or wallet funds.
• Submit falsified, forged, or unauthorized citizen identity credentials.

Violation of any of these provisions will lead to instantaneous account termination, forfeiture of fraudulent funds, and reporting to law enforcement authorities.

8 Limitation of Liability & Indemnity

Under no circumstances shall the proprietor Ruhul Amin Molla, MR CSC Service, or its administrators be liable for any indirect, incidental, punitive, or consequential damages resulting from third-party server downtimes (e.g. Parivahan, Income Tax Department, or UIDAI maintenance windows), telecommunication failures, or internet disruptions.

You agree to indemnify and hold harmless the proprietor and platform operators from any claims, losses, or legal liabilities arising from your violation of these Terms or misuse of citizen data.

Designated Grievance Officer & Nodal Contact

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of the designated Grievance Officer and Proprietor are provided below:

Grievance complaints will be acknowledged within 48 hours and resolved within 15 working days as mandated under Indian cyber laws.

10 Modifications & Jurisdiction

We reserve the right to amend or update these terms at any time to maintain compliance with statutory regulations and payment gateway mandates. Continued use of the platform after updates constitutes acceptance of the amended terms.

These terms are governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, claim, or proceedings shall be subject to the exclusive jurisdiction of the competent courts in West Bengal, India.